How will I know when my order is confirmed and shipped?

You will receive an email from us confirming your order. If product is in stock, we will arrange for dispatch within 2-3 business days. Once the order is despatched, we will send you an email with courier tracking details.

 

What is your cancellation policy?

If you cancel your order before your product has been shipped, we will refund you the entire amount within 30 working days from the date of cancellation.

If unfortunately you have to cancel an order after it has been shipped to you, please email to us at himani@kriti.org.in within 48 hours of receipt of product.

 

What is your product return policy?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at himani@kriti.org.in mentioning your Order ID.

If you want to return the product after it has been delivered, please send us an email at himani@kriti.org.in within 48 hours of receipt of the product. You will need to send the product back to us at your own cost.

What if I don’t receive my order within 10-12 days?

We email you the Courier tracking number as soon as your order is shipped. You can easily track the status of your shipment through the provided website and tracking number. Alternately, you can email us at himani@kriti.org.in  We assume ownership of the shipment arriving at your doorstep in good condition, and will issue you a refund if the product gets lost or damaged in transit.

 

Is the product identical to the one shown in the image?

The product you order for is identical to the one that is displayed on our website. While we make our best efforts to accurately depict what the products look like, please do allow for minor variations in colour due to factors such as lighting, camera, and resolution of your screen.

 

Do you ship internationally?

We ship internationally using the India Speed Post service. The international shipping charges are however not included in the website pricing. Thus you need to write to us and inform if you need some products shipping internationally.

 


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